University Library Assessed During the ISO Internal Audit

The University Libraries partakes in the University-wide ISO Internal Audit held last August 31, 2022. During the audit, the quality management systems of the library were assessed on the various documents like Risk Register (RR), Integrated Objectives (IO), Integrated Objectives Performance Monitoring (IOPM), Library SWOT Analysis, and Work Procedures.

Dr. Jason M. Dañas and Prof. Judith J. Aban were the internal auditors, they have detected one improvement potential on the implementation of online surveys since most library services are conducted online. Immediate action was taken to embed the Online Customer Satisfaction Survey link on the Library Website. The internal auditors also commend how the University Libraries' services are communicated to its customers and clients.